If this is your first time login,
1. Create an account on PRUServices using a unique email. On the login page, click "Create account" to begin.
2. After your account creation, you can then log in with Singpass or email/password.
Note that a valid PRUServices account is required even if you previously have a PRUaccess account.
Dear Customer,
Say hello to PRUServices, your new digital companion for managing your policies with ease.
Whether you’re checking your coverage, submitting a claim, or making a payment, it’s all just a tap away. Designed with your convenience in mind, PRUServices, puts control at your fingertips so you can focus on what matters most.
It only takes a few minutes to get started. Watch the video to learn how to create your account, or simply sign in if your email is already linked to PRUaccess.
PRUServices Frequently Asked Questions
Do I need to create a PRUServices account and how do I create one?
If this is your first time logging into PRUServices, it is likely that you will need to create an account. As part of enhanced security requirements, we’re unable to directly migrate existing PRUaccess accounts to PRUServices. To better protect your personal information, all customers are required to validate their email address before accessing PRUServices, which is why registration is necessary.
Important: Do not select “Forgot Password”, “Forgot Username”, or “Sign in with Singpass” until after your PRUServices account is successfully created/ verified.
The account creation/ verification is a one-time process for all first-time users on PRUServices.
Here are the steps to create/ verify your account:
- Visit PRUServices
- Click on Create account
- Select your ID type, then enter your Identification Number (NRIC/FIN/Passport) and Date of Birth in the format DD/MM/YYYY.
E.g.: If your date of birth is 2 Jan 1999, you should enter 02/01/1999. - Enter the One time Password (OTP) sent to your registered mobile with us.
Note: If your mobile number is not shown, it is likely that either your mobile number is not updated with us or you’ve entered the information on the previous screen wrongly. - If a valid PRUServices account exists, you will be directed to Log In.
You may then proceed to sign in with Singpass. - If you do not have a valid PRUServices account, enter a unique email address for your Username.
Note: If you encounter the error message “Email in Use”, it is likely that it has been used for another PRUServices account. - Enter the OTP sent to your email to verify your email address.
- Once verified, choose your password and complete your account creation. You can then proceed to log in with Singpass, or Email & Password for future logins.
For detailed FAQ, please click here.
Why did I not receive any OTP?
Here are some of the potential reasons why you are not receiving an OTP:
- You clicked on “Forgot Username” or “Forgot Password” before creating your PRUServices account.
If a PRUServices account does not exist yet, OTP will not be sent to your registered mobile/email. Please refer above for the steps to create your PRUServices account. - Your network or email provider is blocking the OTP.
Poor network coverage, SMS delays, or email spam filters by your telco and/or email provider may prevent the OTP from reaching you. If the issue persists, please check with your mobile or email service provider.
For detailed FAQ, please click here.
Will payment history be available?
Yes. You can view your payment history under Payments → Payment history.
Payment history for the past 2 years will be available for viewing on PRUServices.
For detailed FAQ, please click here.
Why can’t I submit a claim?
Claim submission on PRUServices is only available for selected policies that support online claim filing. You will be able to select these eligible policies directly within PRUServices.
If you do not see any policies, or do not see the applicable policy listed for claim submission, please contact your servicing Financial Representative, who can assist you with submitting your claim.
For detailed FAQ, please click here.
Will history of claims submitted on PRUaccess be available?
Yes. You can view your past claim submissions, including those submitted on PRUaccess by going to Claims → Track Claims. Claims submitted within the past 2 years will be available for viewing.
For detailed FAQ, please click here.