Experience the new PRUServices

If this is your first time logging into PRUServices, it is likely that you will need to create an account. As part of enhanced security requirements, we’re unable to directly migrate existing PRUaccess accounts to PRUServices. To better protect your personal information, all customers are required to validate their email address before accessing PRUServices, which is why registration is necessary.

Important: Do not select “Forgot Password”, “Forgot Username”, or “Sign in with Singpass” until after your PRUServices account is successfully created/ verified.

The account creation/ verification is a one-time process for all first-time users on PRUServices.

Here are the steps to create/ verify your account:

1. Visit PRUServices
2. Click on Create account
3. Select your ID type, then enter your Identification Number (NRIC/FIN/Passport) and Date of Birth in the format DD/MM/YYYY.
   E.g.: If your date of birth is 2 Jan 1999, you should enter 02/01/1999.
4. Enter the One time Password (OTP) sent to your registered mobile with us.
   Note: If your mobile number is not shown, it is likely that either your mobile number is not updated with us or you’ve entered the information on the previous screen wrongly.
5. If a valid PRUServices account exists, you will be directed to Log In.
   You may then proceed to sign in with Singpass.
6. If you do not have a valid PRUServices account, enter a unique email address for your Username.
   Note: If you encounter the error message “Email in Use”, it is likely that it has been used for another PRUServices account.
7. Enter the OTP sent to your email to verify your email address.
8. Once verified, choose your password and complete your account creation. You can then proceed to log in with Singpass, or Email & Password for future logins.

For detailed FAQ, please click here.

Here are some of the potential reasons why you are not receiving an OTP:

• You clicked on “Forgot Username” or “Forgot Password” before creating your PRUServices account.
  If a PRUServices account does not exist yet, OTP will not be sent to your registered mobile/email. Please refer above for the steps to create your PRUServices account.
• Your network or email provider is blocking the OTP.
  Poor network coverage, SMS delays, or email spam filters by your telco and/or email provider may prevent the OTP from reaching you. If the issue persists, please check with your mobile or email service provider.

For detailed FAQ, please click here.

Yes. You can view your payment history under Payments → Payment history.

Payment history for the past 2 years will be available for viewing on PRUServices.

For detailed FAQ, please click here.

Claim submission on PRUServices is only available for selected policies that support online claim filing. You will be able to select these eligible policies directly within PRUServices.

If you do not see any policies, or do not see the applicable policy listed for claim submission, please contact your servicing Financial Representative, who can assist you with submitting your claim.

For detailed FAQ, please click here.

Yes. You can view your past claim submissions, including those submitted on PRUaccess by going to Claims → Track Claims. Claims submitted within the past 2 years will be available for viewing.

For detailed FAQ, please click here.

Yes. You may request for a Revised Benefit Illustration (RBI) or Quarterly Surrender Value (QSV) document by following these steps:

1. Go to Documents – On the homepage, click ‘Document’ in the top navigation bar. Select the type of document you wish to request from the dropdown menu.

2. Select your document – Choose the document you wish to request. If required, scroll down to provide additional details, then click ‘Continue’.

3. Submit your request – Your request will be submitted successfully. The document will be generated within 1 hour. Click ‘View eDocuments’ to access your document.

4. View your document – Once the document is ready, go to the eDocuments page and click ‘View’ to open your document.

For detailed FAQ, please click here.

Yes. You can view your existing beneficiary or trustee details under Policy Details on PRUServices.

To nominate a new beneficiary, follow these steps:

1. On the homepage, select your Policy → View more services → Policy Services → Nominate Beneficiary.

2. Read the advisory, tick the acknowledgement checkbox, and click Confirm.

3. Click ‘Add Nominee’.

4. Select Nominee Type and complete the rest of the form. Click ‘Add’ when done.

5. Enter the share percentage for each nominee. The total must add up to 100%, then click ‘Continue’.

6. Nominate two individual attestors. Click Add details under each attestor.

7. Complete their details and click Add.

8. Verify your email address, tick the acknowledgement checkbox, and click Confirm.

9. After successful submission, you will receive an email with instructions to complete digital signing via Singpass.

For detailed FAQ, please click here.

Auto Reinstatement is available on PRUServices for eligible policies only.

To complete an auto reinstatement, follow these steps:

1. Select the inactive/ lapsed policy you wish to reinstate.

2. Click on ‘View more’ or ‘More services’ under Popular Services.

3. Scroll down to Policy Services and click on ‘Reinstate Policy’. If this icon is unavailable here, contact Financial Representative or Customer Service, as this policy may not be eligible for reinstatement, or may require a Manual Reinstatement.

4. Follow the onscreen instruction to submit your reinstatement request.

5. Once submitted, complete the payment (via iPay, if required).

For detailed FAQ, please click here.